How well you operate your building will effect the efficiency of the delivery of your services and your ability to create a surplus both in monetary terms and in staff/volunteer capacity to deliver more. The menu on the left hand side divides this area of operational management into sections. A key document for most buildings is the operations/procedure manual which outlines every aspect of how the building is operated, meaning that anyone can pick up the manual and understand what the process is for each activity.
The Muir of Ord have produced a list of contents which you can find here.
